At ReadyMix.sa, we are committed to providing a transparent and reliable platform for connecting factories with customers. This Refund and Return Policy explains the terms under which refunds and returns are applicable for services provided by ReadyMix.sa.

Important: ReadyMix.sa does not process payments from customers for equipment, concrete, or cement products. Payments made directly by customers to factories are between the customer and the factory. ReadyMix.sa is only responsible for payments related to factory advertising, promotions, and commissions paid by factories to ReadyMix.sa.

1. Eligibility for Refunds

Refunds apply only to services purchased directly through ReadyMix.sa, including:

• Listing fees
• Featured ad placements
• Subscription or promotional packages

Refunds do not apply to payments made by customers directly to factories for products or services.

2. Conditions for Refunds

Refund requests will be considered in the following cases:

• Duplicate payments for the same service
• Technical issues preventing completion of purchased services
• Billing errors or overcharges caused by system glitches

3. Non-Refundable Services

The following are non-refundable:

• Completed ad listings published on the website
• Promotional or featured ad upgrades once activated
• Subscription fees for past periods

4. Process for Refund Requests

To request a refund for eligible services:

1. Contact our support team at info@readymix.sa or WhatsApp 0560228866 within 14 days of the payment date.
2. Provide your payment receipt or transaction ID along with a clear explanation of your request.
3. Our team will review your request and respond within 5-7 business days.

5. Return Policy

ReadyMix.sa is a business directory and platform, and does not handle or deliver physical products. Buyers and factories are responsible for agreeing on return terms for any equipment, concrete, or cement products. We recommend:

• Clearly stating return policies in sales agreements
• Inspecting products before completing a purchase
• Using secure payment methods to ensure safe and fair transactions

6. Dispute Resolution

For disputes between buyers and factories:

• ReadyMix.sa provides a reporting system to facilitate communication
• We do not guarantee refunds for disputes related to customer payments made directly to factories
• Our responsibility is limited to services purchased by factories on our platform

7. Changes to This Policy

ReadyMix.sa reserves the right to update or modify this policy at any time. Changes will be posted on our website and take effect immediately.

8. Contact Us

For questions or assistance regarding refunds or returns:

• Email: info@readymix.sa
• WhatsApp: 0560228866